SAP Service Process Specialist (m/f/d)

Fancy a job that really counts? Welcome to Megger!

As an SAP Service Process Specialist (m/f/d), you will be responsible for the overall management and further development of our service-related processes within our ERP system. Your focus will be on the administrative and system-related handling of all service processes in SAP S/4HANA.

 

You will serve as the liaison between logistics, sales, quality assurance, purchasing, controlling, and IT, ensuring that all service processes are efficiently mapped in the system. In doing so, you will support the continuous optimization of our processes and actively contribute to the further development of our SAP S/4HANA landscape.

Sounds good? Then apply now – we look forward to hearing from you!

After a targeted training, you will take on the following tasks independently:

  • You will coordinate repairs, calibration jobs, and maintenance for measuring instruments.

  • You will create service orders, cost estimates, and quotes.

  • You monitor service levels and turnaround times.

  • You will handle customer complaints and work closely with the quality assurance team when discrepancies arise.

  • You maintain and update service documentation and work instructions.

  • You will create, maintain, and optimize service-related master data.

  • You will assist our service organization with system-related issues.

  • You will analyze existing processes and develop proposals for optimization.

  • You will play an active role in our SAP S/4HANA transformation, including by:

    • Cleaning and maintenance of service-related master data (serial numbers, device histories, services, and replacement parts)

    • Participation in tests, key user training sessions, and process workshops

    • Support during the go-live and during the hypercare phase

  • You will create reports and service KPIs and perform analyses.

Your profile:

  • A business or technical apprenticeship (e.g., industrial clerk, mechatronics technician, electronics technician, or technical service) or a comparable qualification.

  • Experience in internal service, customer service, or technical support.

  • Proficiency in SAP S/4HANA.

  • In-depth knowledge of the SAP modules CS, PM, MM, and SD.

  • Experience with SQVI and SAP reports.

  • Knowledge of measuring instruments, calibration, or repair is a plus.

  • A strong customer focus and excellent communication skills.

  • Excellent knowledge of Excel (pivot tables, formulas, and data analysis).

  • Good written and spoken English skills.

  • An analytical, structured, and independent approach to work.

  • Experience in technical support or customer service is a plus.

Benefits:

  • A position of responsibility with a direct impact on our service quality and customer satisfaction.

  • A key role in the further development of our service processes.

  • The opportunity to actively help shape our SAP S/4HANA transformation within the service department.

  • Independent work with plenty of creative freedom.

  • A modern work environment, as well as competitive compensation and comprehensive benefits.

  • An open, collaborative team with quick decision-making processes and a culture of mutual respect.

About Megger:

Megger has been developing innovative testing and measurement solutions for energy technology for over 135 years. As a global market leader, our technologies ensure a safe and reliable power supply - from transformer testing to cable fault location.

With 1,900 employees at 9 production sites worldwide, we combine innovation with practice and create a working environment that promotes development, team spirit and flexibility. At Megger, we work together on the energy supply of tomorrow - with a strong tradition and a clear vision for the future!

Apply now:

Sounds like your next career move? Then send us your complete application documents including salary expectations and earliest possible starting date via our contact form below or by e-mail to: personal@megger.com.

Of course, you also have the option of sending us your application documents by post. Please use the following address:

Megger Germany GmbH
Attn: Human Resources Department
Dr.-Herbert-Iann-Straße 6
96148 Baunach

www.megger.com

Your step toward a new future

Apply right here!

You will be redirected to our Workday platform to submit your application. There, you can easily upload your documents and check the status of your application at any time.

There are always questions...

Do you have questions about your application, the process or working for us? Here you will find answers to the most important points - compact, honest and to the point.
How do I apply for a job at Megger?
You can apply directly online via our careers page or send your documents by e-mail. Please make sure that your application is complete - with a CV, relevant certificates and (if possible) a short letter of motivation.
What happens after I send my application?
As soon as we have received your application, you will receive a confirmation of receipt. We will then check your documents carefully and usually get back to you within 7-10 working days.
Is it also possible to send an unsolicited application?
Yes, if you cannot currently find a suitable position, we would still be happy to receive your unsolicited application. Simply describe the area in which you see yourself and what motivates you - we will then check internally for suitable employment opportunities.
How does the meeting or interview process work?
Depending on the position and location, we conduct initial interviews by phone or video. In the next step, we will invite you - if possible - to a personal interview on site. This is not just about your qualifications, but also about whether we are a good match.
Can I also apply as a career starter or career changer?
Absolutely. We value new perspectives and will support you in getting started. Your motivation, willingness to learn and a basic interest in our topics are important to us - we will be happy to teach you everything else.
What documents should I send with my application?
In addition to your CV, we look forward to receiving relevant references, certificates and - if you like - a short cover letter telling us who you are and why you want to join us. For creative or technical professions, samples of your work are also welcome.
How flexible are working hours and locations at Megger?
Flexibility is important to us. Depending on the position, we offer flexible working time models and mobile working. In some areas, such as production or on-site service, fixed working hours naturally apply - but here too with predictability and consideration for your life.
What does the induction at Megger look like?
You will receive structured support right from the start - with an induction plan, fixed contact persons and colleagues who will support you. The aim is for you to quickly feel comfortable and be able to work independently.

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